Front desk assistance and general administration in the dental practice

Duration of Training: 90 minutes

Efficient reception assistance is the backbone of a well-functioning dental practice. With this course, you ensure that your assistant is quickly and effectively prepared to take over all key administrative tasks. In just 90 minutes, your assistant will be fully trained in managing the reception, allowing you to focus on what truly matters: patient care.

The course is practical and goal-oriented. Your assistant will not only learn how the dental practice is organized but will also gain in-depth knowledge of all the tasks that are crucial for the smooth operation of the reception. This course ensures that your assistant can work independently and professionally from day one.

Contents of the Training:

• Overview of the dental practice and team structure
• Role and responsibilities of the dental assistant
• Reception assistance:
  • Professional communication with patients
  • Phone calls and triage
• Administrative tasks:
  • Patient registration and data processing
  • Agenda management and appointment scheduling
  • Notifications and billing
• Software use in the dental practice
• Recall systems and administration

Additionally, your assistant can complete the course independently, whenever and wherever it suits her. Thanks to the audiovisual e-learning module, she can learn at her own pace and time, without disrupting the daily operations of the practice. This saves you, as a dentist, days or even weeks of onboarding time, ensuring that your assistant is quickly available to take over the daily administrative tasks. This not only results in time savings but also in a smoothly running practice, allowing you to focus entirely on patient care.